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Quick Find |
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Information |
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FAQ
-About Our Service
-About Contact Lens
-About Prescription
-About Delivery
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Contactlens.com.my provides the most comprehensive dial based selection of prescription and coloured contact lenses in the Malaysian market. As an established eye care professional, we understand that each of our customers need unique eye care solutions and we are here to help tailor our services to your needs. All contact lens in Malaysia are available in Contactlens.com.my.
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Q: How to purchase contact lenses through Contactlens.com.my ?
A: Contactlens.com.my offers contact lens wearers a simple, convenient option to obtain replacement contacts. The easiest method would be to call our easy to remember toll-free 603-7710 8500 or Internet Order. Just provide us with your valid prescription information and our trained telemarketeers, will be there for you 7days a week. Once the order has been placed, Contactlens.com.my will deliver your contacts directly to you. Contactlens.com.my maintains the largest dial base inventory of contact lenses in Malaysia in a single warehouse, 90% of orders are delivered within 36 hours.
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Q: Are the contacts the same quality as purchase from my eye care provider? Why order from us?
A: Yes, Contactlens.com.my customer receive the exact contact lenses as they do from their eye care provider, including all of the major brands like Acuvue, Focus, Biomedics, Encore, Surevue, Omega, Softlens38, Seequence, Freshkon, Freshlook as well as hard to find specialty lenses such as toric, and color lenses. All our products comes from the manufacturer.
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Q: Does a customer need his/her prescription to place an order?
A: Yes. Contactlens.com.my requries a valid prescription for every customer's order. Customers can obtain a copy from their eye care provider and forward it to Contactlens.com.my or they can give Contactlens.com.my their prescription information. If there is any doubt, Contactlens.com.my will then attempt to contact the eye care provider to verify that the prescription is accurate and has not expired.
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Q: Is my prescription still valid?
A: Most prescriptions are valid between one and two years. If your prescription is expiring or has already expired, a customer service agent will remind you to schedule an eye examination for an updated prescription. Refitting is only necessary if the prescription changes.
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Q: What benefits do I get from ordering online?
A: Bottom line is; it saves you money and time. Now you can order your prescription or coloured contacts conveniently over the phone in the comfort of your home or while at work in the office
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Q: Can lenses be returned?
A: If a customer orders a supply of lenses, but his/her prescription changes, he/she may return the unused lenses, as long as they are sealed in their original packaging. Once Contactlens.com.my verifies the new prescription, the lenses are replaced with the new prescription and resent to the customer. Torn lenses can also be replaced.
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Q: What brands do you carry?
A: All kinds of Contact lenses in Malaysia. Here to name a few : Focus Monthly, Focus Dailies, Focus Toric, Freshlook, Focus Night & Day, Frequency, Softlens38, Softlens Comfort, Softlens 1 day, Seequence, Acuvue Clear, Acuvue2, Surevue, Biomedics 55, Biomedics 38, Encore 1, Encore 2, Encore A, Encore Toric, Freshkon 38, Durasoft, Color lenses, Toric lenses, Permanent lenses, RGP lenses and etc.
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